Privacy Policy

1. Data Controller

The data controller for personal data is:

Monterelax, S.L., with Tax ID Number (NIF) B02277085 and registered address at Polígono Industrial Los Molares, 9, 02650 Montealegre del Castillo, Albacete, Spain.

For any data protection queries, you can write to pedidos@monterelax.com or contact us by phone at 967 336 066.

This policy provides information on the processing of personal data in accordance with the General Data Protection Regulation and Organic Law 3/2018, on personal data protection and guarantee of digital rights.

2. Data we may process

When you contact Monterelax, we may process the identification and contact data you provide, such as your name, phone number, email address, company, and the content of your query.

If you request a quote or a commercial relationship is established, we may also process the data necessary to manage it, including relevant tax, billing, and delivery data.

Fields marked as mandatory in forms are necessary to fulfill the request. If you do not provide them, we may not be able to process it. Please avoid including sensitive data or unnecessary information about other individuals.

3. Purposes and legal bases

To address queries and information requests

We use the data to respond to queries received via form, email, or phone.

When the request is aimed at preparing a contract, processing is based on the application of pre-contractual measures requested by the interested party. For other general inquiries, it is based on our legitimate interest in responding to communications addressed to the company.

To manage quotes, orders, and commercial relationships

We process the data necessary to prepare quotes, process orders, coordinate deliveries, and provide commercial or after-sales support.

The legal basis is the performance of the contract or the application of pre-contractual measures. When dealing with contact persons from a company, processing is based on the legitimate interest in maintaining the professional relationship with said entity, within legal limits.

To comply with legal obligations

We may process data to comply with tax, accounting, and other applicable legal requirements, as well as to respond to requests from competent authorities.

4. Data retention

Query data will be retained for the time necessary to address them and follow up on the request.

If a contractual relationship is established, data will be retained as long as necessary for its management and for the periods required by applicable regulations.

When deletion is appropriate, data will be kept blocked for the limitation periods of potential liabilities, remaining at the disposal of competent authorities. Once these periods expire, they will be deleted.

5. Recipients and providers

Data may be communicated to public administrations, judicial bodies, or other authorities when there is a legal obligation.

For the management of the activity, providers who access data on behalf of Monterelax may be involved, such as those for web hosting, email, IT maintenance, or administrative advice, subject to the required contractual conditions.

6. Rights of interested parties

You can request access to your data, its rectification or deletion, and, where applicable, the restriction of processing, portability, and objection.

When processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to its withdrawal.

To exercise your rights, write to pedidos@monterelax.com or send a request to the indicated address, specifying the right you wish to exercise. If there are reasonable doubts about your identity, we may request additional necessary information to verify it.

Generally, we will respond within one month. If the complexity or number of requests requires a legal extension of the deadline, we will inform you accordingly.

If you consider that the processing infringes your rights, you can file a complaint with the Spanish Data Protection Agency, via www.aepd.es.

7. Security and confidentiality

Monterelax, S.L. will apply technical and organizational measures appropriate to the risk to protect data against unauthorized access, loss, alteration, or disclosure.

Access to data will be limited to those who need it to perform their duties and are subject to corresponding confidentiality obligations.

8. Cookies and external services

Data processing through cookies, embedded content, or other technologies will be detailed in the Cookie Policy, in accordance with the effective configuration of the site.

9. Changes to this policy

This policy may be updated to reflect changes in processing or applicable obligations. When a modification requires it, the corresponding information will be provided before applying the new processing.